Therefore, the user does not see the correct free/busy time, subject, and location. When the user tries to access the free/busy status information in a cross-forest environment, then the Scheduling Assistant searches the status on behalf of the organization instead of the user who is requesting the information. By default, the permission of the Calendar folder in an account is set to None or Contributor. The cause of the ‘No free busy/information’ problem can be the changed permission level of the calendar application. The message appears that No free/busy information could be retrieved. The emails are fine, but the calendar is completely blank. “I moved my account from on-premises Exchange Server 2013 to Office 365 when my manager bought an Office 365 Enterprise subscription for us. Here is a statement from our colleague who faced a similar problem. In some rare circumstances, Office 365 may not get the synchronized calendar details from the on-premises calendar. It also shows contacts, notes, calendar, etc. The emails, inbox, outbox, sent items, archive, etc. The mailbox shows the same information, features, and permissions. When a user migrates on-premises Exchange Server mailbox to Office 365, then the new environment is a cross-forest setup where the same account is present in both platforms.
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